Conditions
Language
- English
Experience
Minimum level: Experienced (non-manager)Job Description
Responsibilities
- Drive customer adoption and engagement
- Develop and execute creative, marketing-driven engagement strategies
- Collaborate with Marketing and Product teams to create impactful customer resources
- Partner with Account Management and Sales to support customer onboarding, re-engagement, and retention efforts
- Track and analyze customer engagement metrics
- Act as a trusted advisor
- Identify risks, proactively address concerns, and escalate issues when necessary
- Work in a fast-paced, customer-facing environment
- Demonstrate a self-starter, creative approach
Job Description
At Symphony, we have spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory, and analytics. With over 1000 institutions using our modular technology built for global finance, security is in our DNA with uncompromising data protection, end-to-end encryption, and resilient architecture, all created on a foundation of trust with our customers. We are now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software, and rethinking the industry’s approach to identity verification, connection, and intelligence. The opportunity and our ambition are huge. As we continue to grow, we need passionate, dedicated individuals to get there. At Symphony, we work hard and fast in a unique blend of technology and financial services that makes it an environment you won't get elsewhere. Role Description: The Customer Success Senior Specialist serves as the primary post-sale point of contact for customers, ensuring they achieve maximum value from Symphony’s solutions. This role partners closely with Account Management, Sales, and Marketing teams to drive adoption, increase utilization, and develop creative strategies to enhance customer engagement. The ideal candidate should have a strong marketing mindset, leveraging data-driven insights, customer engagement tactics, and content strategies to improve product adoption. They should also demonstrate a self-starter, creative approach—proactively identifying opportunities to optimize customer experiences, designing innovative solutions, and driving continuous improvement. Additionally, the role requires a deep understanding of customer business processes and priorities, along with commercial expertise to support adoption goals. The Customer Success Senior Specialist will coordinate across functional areas, including Marketing, Account Management, Sales, and Product, to ensure Symphony delivers outstanding customer experiences. Responsibilities: Drive customer adoption and engagement, ensuring Symphony is fully integrated into customer workflows. Develop and execute creative, marketing-driven engagement strategies, leveraging customer insights, campaigns, and collateral to enhance utilization. Collaborate with Marketing and Product teams to create impactful customer resources, including training materials, best practice guides, and thought leadership content. Partner with Account Management and Sales to support customer onboarding, re-engagement, and retention efforts, ensuring business growth and ROI. Track and analyze customer engagement metrics, using data to refine strategies and improve customer satisfaction. Act as a trusted advisor, demonstrating advanced product features and tailoring solutions to meet unique customer needs. Identify risks, proactively address concerns, and escalate issues when necessary to ensure customer success. Work in a fast-paced, customer-facing environment, frequently engaging with clients on-site. Demonstrate a self-starter, creative approach, continuously looking for new ways to improve processes, enhance customer experiences, and drive business impact. Required Qualifications: 5+ years of experience in a customer success or related role. Experience managing financial services or financial technology accounts is highly desirable. Experience in managing enterprise-level accounts is also desired. Excellent communication skills, both written and verbal. Ability to work collaboratively with cross-functional teams. Strong analytical skills and the ability to use data to drive decision making. Bachelor’s degree or equivalent experience. Job Requirements: This role is based in Belfast. Candidates must be able to work on site for 2-3 days per week.
Qualifications
- 5+ years of experience in a customer success or related role
- Experience managing financial services or financial technology accounts is highly desirable
- Experience in managing enterprise-level accounts is also desired
- Excellent communication skills, both written and verbal
- Ability to work collaboratively with cross-functional teams
- Strong analytical skills and the ability to use data to drive decision making
- Bachelor’s degree or equivalent experience
Work conditions
- on-site
- hybrid
- remote
Salary
Not provided
How to Apply
Applications can be submitted through the Symphony website. Please include your resume, cover letter, and LinkedIn profile with your application. Candidates who meet the qualifications will be contacted for an interview.
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