Conditions
Language
- English
Experience
Minimum level: Senior LevelJob Description
At Symphony, we are building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software. We seek a passionate, strategic, and customer-focused Senior Customer Success Specialist to ensure customers maximize the value of Symphony post-sale.
Responsibilities
- Lead and mentor team members, fostering a high-performance culture.
- Develop and implement customer success strategies to drive customer satisfaction and retention.
- Collaborate with cross-functional teams to identify and resolve customer issues efficiently.
- Analyze customer data to identify trends, patterns, and areas for improvement in the product or service.
- Contribute to the development of new features and improvements based on customer feedback.
Job Description
In this role, you will be responsible for driving adoption, increasing utilization, and identifying growth opportunities within customer firms. The ideal candidate will have a strong understanding of customer business processes, industry best practices, and Symphony’s technical capabilities to deliver tailored solutions. They will proactively engage with customers, demonstrating advanced product features to solve business challenges and drive return on investment.
Qualifications
- 7+ years of experience in Customer Success, supporting a FinTech, Financial Services, or Enterprise SaaS product.
- Proven experience leading a team or mentoring junior team members in a customer-facing environment.
- Strong commercial acumen, with the ability to identify growth opportunities and contribute to revenue-driving initiatives.
- Highly organized, self-sufficient, and capable of managing multiple customer needs effectively.
- Comfortable working in a fast-paced environment and engaging with clients onsite.
- Excellent communication and presentation skills, with a track record of influencing stakeholders at all levels.
- Tech-savvy, with the ability to learn and leverage various tools and technologies for customer engagement.
- Experience with CRM systems (e.g., Salesforce and HubSpot) and data analytics platforms (e.g. DOMO and Tableau)
Work conditions
- Hybrid Work Environment (2-3 days/week on site)
- on-site
- hybrid
- remote
Nice to Have
- Experience managing financial services or financial technology accounts.
- Experience managing enterprise-level accounts.
Salary
Not provided
How to Apply
Apply for this job by submitting your application through the provided link. The hiring team will review your application and contact you if they are interested in moving forward with your candidacy.
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