Conditions
Language
Experience
Minimum level: Senior LevelJob Description
Symphony is seeking a talented Account Manager to oversee and develop existing client base.
Responsibilities
- Ensure client retention (develop loyalty and build long-term relationships by facilitating any further needs Symphony can provide them with)
- Expand existing Accounts (Increasing penetration within an enterprise)
- Up-sell premium services (Increasing package offering selected by enterprise)
- Manage client relationships effectively
- Contribute information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions
- Communicate new services, information, or changes relevant to the client
- Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job
Job Description
At Symphony, we've spent the last 10 years building a communication and markets technology company. We offer a unique blend of technology and financial services that makes it an environment you won't get elsewhere. The Senior Account Management Specialist will be responsible for overseeing and developing existing client base by analyzing account potential, initiating, developing, up-selling, cross-selling, and recommending new applications and strategies.
Qualifications
- Bachelor’s degree
- 5+ years professional Account Management experience supporting either a FinTech, FinServ, or Enterprise SaaS product
- Technically competent in SaaS business models
- Confident in ability to hit quota
- Able to provide tangible examples of revenue derived from up-selling current client base
- Demonstrated success of working with global Enterprise Customers and growing business
- Proven examples of solutions sales abilities
- Ability to establish relationships with C-level decision-makers of major accounts across multiple markets (product and geographical)
- Excellent leadership and influencing skills with the confidence and maturity to have instant credibility at all levels of an organization, both internally and externally
- Solid commercial and financial awareness with capable knowledge of complex negotiations process
Work conditions
- on-site
- hybrid
- remote
Nice to Have
- Ability to develop effective processes for account management department
- Forecast account management targets and align account forecasting metrics with new sales to meet company budget
- A true passion for delivering a 'best-in-class' customer experience
Salary
Not provided
How to Apply
Apply via the provided job opening URL: https://job-boards.greenhouse.io/embed/job_app?for=symphony&token=6590867
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