Conditions
Language
Experience
Minimum level: Entry LevelJob Description
Responsibilities
- Build and maintain strong, long-term relationships with customers, acting as their advocate within Symphony
- Stay highly organized, managing multiple accounts effectively and ensuring all customer interactions are tracked and actioned appropriately
- Partner with Sales, Marketing, and Product teams to understand customer needs, challenges, and opportunities
- Drive customer adoption and utilization of Symphony’s products and services, ensuring they maximize their return on investment
- Proactively identify and address customer concerns, escalating as needed to ensure timely resolution
- Conduct regular check-ins with customers, gathering feedback and identifying upsell or cross-sell opportunities
- Analyze customer usage data to identify trends, risks, and areas for improvement
- Provide ongoing training and support, helping customers optimize their use of Symphony’s solutions
- Demonstrate a continuous learning mindset, staying up to date on industry trends, customer challenges, and Symphony’s evolving product suite
Job Description
At Symphony, we are building a communication and markets technology company with a purpose-built network, expanding AI-powered real-time collaboration, redefining flexibility with fully cloud-native software, and rethinking the industry's approach to identity verification, connection, and intelligence. As a Customer Success Associate, you will play a crucial role in ensuring our customers achieve maximum value from our products and services by building strong relationships, proactively addressing customer needs, and driving product adoption. This role requires organizational skills to manage multiple customer relationships effectively, track engagement, and support strategic initiatives. We are looking for a candidate eager to deepen their understanding of our industry, customers, and products to drive continuous improvement. You will collaborate cross-functionally with Sales, Marketing, and Product teams to identify opportunities for growth, provide customer insights, and enhance the overall experience.
Qualifications
- Strong organizational skills
- Growth mindset
- Excellent interpersonal and communication skills
- Analytical and problem-solving skills
- Self-starter mindset
Work conditions
- Employee
- Full-time
- Hybrid Onsite (2-3 days/week on site)
- on-site
- hybrid
- remote
Nice to Have
- Experience with CRM systems (e.g., Salesforce, HubSpot)
- Good understanding of financial services
- Experience with enterprise communication services
Salary
Not provided
How to Apply
Apply for this job. * indicates a required field First Name* Last Name* Email* Phone Resume/CV Attach (Attach using Dropbox or enter manually) (Accepted file types: pdf, doc, docx, txt, rtf) Cover Letter Attach (Attach using Dropbox or enter manually) (Accepted file types: pdf, doc, docx, txt, rtf) LinkedIn Profile How did you hear about this Job?* Will you now or in the future require Symphony to sponsor an immigration case in order to employ you (work permit, visa)?* Select... Please acknowledge that this role is based in Belfast, our working policy is hybrid 2-3 days/week on site on a regular basis. Are you based in Belfast or willing to relocate to Belfast?* Select...
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