Conditions
Language
- English
Experience
Minimum level: Experienced Professional (7+ years)Job Description
The selected candidate will be responsible for managing projects and ensuring customer satisfaction both during the Build phase and the Run phase. The position offers a competitive salary and benefits package.
Responsibilities
- Project management: Oversee the phases of definition, design, and deployment of projects, with a focus on cost, timelines, and risks.
- Client coordination and follow-up: Serve as the primary point of contact, ensuring the delivery of commitments and contributions to the framing and recoupment of corrective actions and enhancements.
- RUN: Ensure customer satisfaction once in production, supervise RUN activities, analyze incidents, and define improvement plans.
- Reporting and follow-up: Produce contractual and operational deliverables on agreed-upon performance indicators (dashboards, variance analysis, project reporting, corrective action management, etc.) to ensure service level compliance and be a force of proposal for necessary improvements.
- Participation in tender responses: Collaborate with internal teams on tender responses in France and internationally.
Job Description
Responsibilities: * Project management: Oversee the phases of definition, design, and deployment of projects, with a focus on cost, timelines, and risks. * Client coordination and follow-up: Serve as the primary point of contact, ensuring the delivery of commitments and contributions to the framing and recoupment of corrective actions and enhancements. * RUN: Ensure customer satisfaction once in production, supervise RUN activities, analyze incidents, and define improvement plans. * Reporting and follow-up: Produce contractual and operational deliverables on agreed-upon performance indicators (dashboards, variance analysis, project reporting, corrective action management, etc.) to ensure service level compliance and present proposals for necessary improvements. * Participation in tender responses: Collaborate with internal teams on tender responses in France and internationally.
Qualifications
- Bac+5 IT degree is preferred
- Proven experience as a CSM, with at least 7-8 years of experience, including a significant portion dedicated to project management
- Strong knowledge of project phases and sensitivity to client needs
- Experience managing relationships with external partners (technical interfaces, operators, assistance to contract managers, etc.)
- Experience in public procurement
- Proficiency with tools such as Jira, Confluence, Hubspot, GitLab, and others
- Good understanding of technical issues
- Ability to manage multiple projects simultaneously
- Ability to work independently while fostering collaboration
- Personal qualities: Rigor, leadership, excellent organization skills, good communication and synthesis abilities, proficient in English, adaptability within an evolving ecosystem
Work conditions
- Office-based, with 2 days of remote work possible after the trial period/integration
- Provided meals (ticket restaurant)
- on-site
- hybrid
- remote
Tools used
- Jira
- Confluence
- Hubspot
- GitLab
Salary
Not provided
How to Apply
To apply for this position, please submit your resume and cover letter to [email protected] For more information about the company, visit our website at [company_website]. We look forward to hearing from you.
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