Conditions
Language
- English
Experience
Minimum level: ExperiencedJob Description
Position for a seasoned Customer Success Manager with experience in managing projects and a strong understanding of RUN. The ideal candidate will have excellent organizational skills, communication abilities, and English proficiency.
Responsibilities
- Responsible for managing projects during the build phase, focusing on cost, time, and risk management.
- Serve as the primary point of contact for clients, ensuring delivery of commitments and contributing to the definition of corrective actions and improvements.
- Ensure customer satisfaction once in production, supervise operational activities, analyze incidents, and define improvement plans.
- Produce contractual and operational deliverables on key performance indicators (dashboards, variance analysis, project reports, corrective action management, etc.) to ensure the respect of service levels and propose necessary actions.
- Collaborate with internal teams on responses to calls for tenders in France and abroad.
Job Description
Responsibilities: - Piloting projects Build: Manage the phases of definition, design, and deployment of projects with a focus on cost, time, and risk management. - Coordination and client follow-up: Serve as the primary point of contact, ensure delivery of commitments, and contribute to the definition of corrective actions and improvements. - RUN: Ensure customer satisfaction once in production, supervise operational activities, analyze incidents, and define improvement plans. - Follow-up and reporting: Produce contractual and operational deliverables on key performance indicators (dashboards, variance analysis, project reports, corrective action management, etc.) to ensure the respect of service levels and propose necessary actions. - Participation in bid responses: Collaborate with internal teams on responses to calls for tenders in France and abroad.
Qualifications
- Minimum of 7-8 years of experience as a Customer Success Manager, with significant experience in project Build management.
- Strong understanding of RUN phases and client needs.
- Ability to manage relationships with external providers (technical interfaces, operators, assistant master of work...).
- Experience in public procurement. - Proficiency in various tools: Jira, Confluence, Hubspot, GitLab,... - Good understanding of technical issues. - Ability to manage multiple projects simultaneously. - Ability to work autonomously while fostering collaboration.
- Qualities: - Rigor, leadership, and excellent organizational skills. - Strong communication and synthesis abilities. - Proficiency in English. - Adaptability within an evolving ecosystem.
Work conditions
- Office-based work, with the possibility of remote work after a probationary/integration period.
- on-site
- hybrid
- remote
Tools used
- Jira
- Confluence
- Hubspot
- GitLab
Salary
Not provided
How to Apply
To apply, please visit Company Name's careers page or LinkedIn profile. The application process includes a resume submission and an interview with the hiring manager.
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